Let dpsystems concentrate on your IT so you can concentrate on the Business!
We monitor all your infrastructure devices, including servers, routers, firewalls and switches, checking for hardware failures or signs that a hardware failure may be imminent. Among many potential issues, our software looks for low disc space, anti-virus systems that have not updated, data backups systems that have not been successful and core services that have stopped running.
These situations deem a remote fix, where possible: core services will be re-started, updates will be installed and patches applied. Where the automatic processes aren't appropriate, we will log in to your systems to make changes, visit the premises as required or notify you of system upgrades that are needed.
Finally, our proactive approach to maintenance means that if any issue occurs at one client site, we check all our other client sites where there is a similar device installed or set up configured. Transferring experience from one client to another is a key benefit delivered to businesses who outsource their IT to dpsystems.
Our Helpdesk System identifies common calls, repeat issues on particular machines and even on users requesting the same thing multiple times. All of these are reported through to the Technical Account Specialist, who can identify areas for you to consider. For example, a particular laptop requiring repeat works may indicate it is time to replace the laptop subject to us investigating its age, condition and relativity to the problems being reported. Similarly, a user may require training should they keep calling in for the same task.